Solutions for Finance and Insurance
An exceptional solution in a changing landscape?
The Challenge
Banking and Insurance today are a global business. They're about presenting a single face to the customer across multiple business units and delivering great customer service.
"[Assima's solution] has increased user productivity and injected enthusiasm into the entire network of agents"
Regulatory changes and takeovers mean a huge transformation of IT systems and constant systems and process changes. Staff must adapt to these changes and a good understanding of the IT systems is crucial to both company performance and customer retention. Knowledge transfer must be aimed at the right people, through the right medium whilst protecting the sensitivity of customer data.
Our Solution
Assima's solutions assist you in delivering superior customer service in a global industry. They allow you to effectively replace your traditional Training Client with replica virtual environments, providing a basis for homogenous knowledge transfer to all staff regardless of location.
Requirement |
How we can help |
| Global businesses need a global solution | Assima's solutions are designed to meet the demands of increasingly multinational companies. Information can be communicated direct to the user so that IT hardware requirements are diminished, and users need less time away from their desk. And most importantly both the application and training content can be presented in the user's native language without any additional coding or recapture for faster understanding and adoption. |
| Deliver great customer service | Increased understanding of software means a better customer experience. Hands-on experience in a safe, interactive environment plus continued support on the job, results in more productive customer-facing staff. |
| Eliminate costly training clients | Consolidation and takeovers result in constant systems and process change. Assima provides a single solution across a company's IT environment; from legacy applications to new applications replacing old software. Rather than trying to maintain training client "copies" of all applications, you can create a virtual environment replicating any system, all easily maintainable and available from a single location. |
| Protect sensitivity of customer data | Rather than setting up complex Training Clients with dummy datasets, Assima's unique technology means you can present your virtual environment with an alternative or anonymised data set. |
| Create a meaningful data context | Often its not possible to supply a learning environment with meaningful data across different applications and scenarios. Yet providing a consistent data set gives users context and continuity throughout the learning process. Assima's unique solution can ensure your virtual environment uses consistent, meaningful data in all contexts. |
| Business processes force staff to work across multiple applications | Complex interacting systems can be replicated in a single learning session, vastly reducing hardware setup costs / risks and allowing the user to get a better grasp of how to navigate between applications. So advanced is the Assima software, that it is even possible to simulate functionality which may not even exist in the pre-production version of the real software application. |
| Present a single face to the customer across multiple business units | Using a solution from Assima you can be assured of a standardised experience for all, resulting in all staff receiving the same level of support regardless of location. |
| Regulatory changes | Assima provides a platform to track change, communicate and monitor knowledge transfer and audit staff skill levels across large organisations. |