Solutions for Telecommunications
A scalable solution in an ever-evolving landscape
The Challenge
In the last decade the Telecommunications industry has undergone huge growth. Technology is advancing in leaps and bounds and companies must ensure staff, and clients, are fully supported and kept up-to-date.
"The ASSIMA Training Suite (ATS) was chosen for one simple reason: it was the most complete solution, and also the one which 'immersed' users in their environment in the most convincing way"
Arjen Dijksman, Project Manager, SFR, Vivendi Group
As the IT landscape constantly evolves, staff often find themselves working across multiple applications and fast user adoption of systems is paramount. Large call centres have a high turnover of employees, and staff must get to grips with the systems quickly, and be supported as they work.
Our Solution
Assima provides a scalable, global solution, preparing the user by immersing them in a replica environment and assisting them while using the application. This encourages faster user adoption in a quickly evolving landscape.
Requirement |
How we can help |
| A scalable solution | The scale of the industry requires a scalable solution. Assima can replicate any environment, eliminating complex training client infrastructure. The training is more effective and can be re-used time and time again, in the classroom, as self-sufficient e-learning straight to the user's machine and as prompts and information on the job. |
| Companies are becoming more global | All of Assima's solutions are designed to meet the demands of increasingly multinational companies. Training solutions are pushed to the user so that IT hardware requirements are diminished, users need less time away from the job in the classroom, and materials (both application and training content) can be presented in the user's native language for faster understanding. |
| Fast user adoption | High turnover of staff and rapid technological advances mean that staff must quickly assimilate the information and master application processes. Either out of application, by immersing the user in a replica environment, or in application via Performance Support, Assima allows users to actively engage with the application; the safe practice environment instilling confidence and the engaging atmosphere assuring quicker knowledge transfer. |
| Business processes force staff to work across multiple applications | Complex interacting systems can be replicated in a single learning session, vastly reducing hardware setup costs / risks and allowing the user to get a better grasp of how to navigate between applications. So advanced is the Assima software, that it is even possible to simulate functionality which may not even exist in the pre-production version of the real software application. |
| Reduce support calls, increase user self sufficiency | Assima's solutions provide various methods to ensure both staff and clients are kept up-to-date and fully supported. As the assistance is delivered online, it's available 24-7 and ensures effective knowledge transfer from classroom to real life work. |