Support

Assima Product & Support Services

Assima Product Consultant teams are located in Europe, Africa, North America and everywhere Assima subsidiary companies operate. Assima Product Consultants are skilled in the full scope of the Assima product suites and experienced in large scale client deployments. They can scope the requirements and infrastructure needs of a project, help design and tailor the client solution, assist in product installation and implementation, deliver on- and off-site mentoring, provide product training, and deliver content development. In addition, Assima Product Consultants bring best practice guidance and project acceleration toolsets, ensuring the optimum implementation of Assima technology to meet each client's unique needs.

 

Assima Support is available throughout the lifecycle of the Assima toolset.  Product Support is available in person, by phone or online via the Assima Support Center, available 24/7, 365 days a year. The Support Center is our primary online customer communication vehicle, tracking queries, issues and requests for product enhancements. It operates under a strict Service Level Agreement (SLA) process where tickets are raised, assigned, prioritized and closed well within each client's agreed needs.

 

Technical Support

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