How AI and Chatbots boost Performance Support

Artificial Intelligence in Learning & Performance is a reality, chatbots being a prime example. IBM Business Partner Assima, has developed new cognitive solutions combining its very own technology With Watson services to accelerate user performance.

Watch this webinar to review how AI can address the typical challenges of a call centre environment. You’ll see how chatbots can help call centre agents, directly in their workflow, by:

  • Providing them with the right answer as they need it
  • Eliminating frustration of having to find information in multiple applications
  • Improving their liaison with customers
  • Doing the 'boring' tasks for them
  • Helping them make better decisions, faster


Assima is now integrating IBM Watson technology  withwatson badge sm

About our speakers:

Eleni Iatridis
Eleni Iatridis

Eleni Iatridis
Chief Learning Officer, Assima

Eleni is Assima’s Chief Learning Officer and a vibrant participant in the technology learning e-space. She is passionate about learning and plays an active part in raising the industry’s standards through TPMA and CEdMA, as well as ensuring her organization retains LPI Accredited Status year after year. Technology is at the core of her activities. She is a certified online learning facilitator (COLF), an effective eLearning design champion and a practitioner of the 5 Moments of Need© methodology to aid learning and end user performance in the workplace.

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Kieran O'Byrne
Solution Architect, Business Partner Solution Hub, IBM UK

Kieran is a TOGAF Certified Solution Architect with over 20 years of client facing experience with IBM. He currently works as a Cloud and Cognitive Solution Architect helping IBM partners, new and existing, across all industry verticals, design and build solutions based on IBM Cloud, Cognitive and Analytics technologies. Prior to Kieran's current cross-industry role he has experience in the Media and Entertainment, Commerce, Communications and Transport industries. Kieran has also held commercial and other technical pre-sales and post-sales roles in IBM.

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